Terms of Service

1. Acceptance and authority

By creating an account, accepting an invitation, purchasing a subscription, or using TraxPoint, you agree to these Terms of Service. If you use TraxPoint for a company or other organization, you represent that you are authorized to use the service for that organization and, when you accept these terms on its behalf, to bind that organization to these terms.

If you do not agree to these terms, do not create an account or continue using the service. A separate written order form, enterprise agreement, or other signed agreement may add to or replace portions of these terms for the organization covered by that agreement.

2. The TraxPoint service

TraxPoint provides software tools for restaurant and hospitality operations, including inventory, counts, receiving, supplier and purchasing workflows, invoices, recipes and costing, PMIX and sales data, catering operations, reports, forecasting, transfers, and related management features.

TraxPoint is an operational software tool. Reports, forecasts, alerts, cost calculations, AI-assisted results, suggested pars, and other outputs may depend on the accuracy and completeness of customer data and are not accounting, tax, legal, financial, food-safety, or other professional advice. Your organization remains responsible for reviewing outputs and making business decisions.

3. Accounts, administrators, and security

Users must provide accurate account information, maintain the confidentiality of credentials, and promptly report suspected unauthorized access. You may not share credentials in a way that defeats role, user, location, or subscription controls.

Company owners and authorized administrators are responsible for inviting and removing users, assigning appropriate roles and locations, reviewing access, and ensuring that their team’s use of TraxPoint complies with these terms and the organization’s own policies.

4. Subscriptions, billing, and taxes

New eligible TraxPoint subscriptions include a 14-day free trial unless checkout or a separate written agreement states otherwise. A valid payment method is required to begin the standard trial, but the TraxPoint subscription charge is $0 at signup.

Unless the subscription is canceled before the trial ends, the selected monthly or annual subscription automatically begins billing when the 14-day trial concludes. After the first paid period begins, subscriptions automatically renew for successive billing periods until canceled.

Cancellation during the free trial prevents the upcoming subscription charge. Once a paid billing period has begun, cancellation generally takes effect at the end of the current paid period. Upgrades may take effect immediately with applicable proration, while downgrades generally take effect at the next renewal.

A new customer may request a refund within 7 calendar days of the initial paid subscription charge, subject to applicable law and the TraxPoint Subscription & Billing Policy. Recurring renewal charges are generally non-refundable unless required by law or otherwise approved.

Subscription and payment management may be provided through TraxHQ and Stripe. Current billing details are also described in the Subscription & Billing Policy. Prices may exclude applicable taxes. The customer is responsible for taxes, duties, or similar governmental charges associated with the purchase, other than taxes based on TraxPoint LLC’s net income, except where a payment provider is required to collect them directly.

5. Customer data and permissions

As between TraxPoint and the customer, the customer retains ownership of the business records, files, images, recipes, supplier information, sales information, and other content the customer submits to the service. The customer grants TraxPoint a limited right to host, copy, transmit, process, display, and otherwise use that data only as reasonably necessary to provide, secure, support, and improve the service or as otherwise permitted by these terms and the Privacy Policy.

The customer represents that it has the rights and permissions needed to submit and process customer data in TraxPoint. Do not upload another person’s confidential, proprietary, regulated, or personal information unless your organization is authorized to process that information for the intended business purpose.

6. AI-assisted features

Some TraxPoint features may use automated or AI-assisted technology to extract, classify, summarize, match, forecast, or generate operational information. These features can make mistakes, omit context, or produce inaccurate results.

You are responsible for reviewing AI-assisted results before relying on them for purchasing, inventory, pricing, staffing, food preparation, financial reporting, or other operational decisions. Do not treat AI-assisted output as a guaranteed fact or professional recommendation.

7. Acceptable use

You may use TraxPoint only for lawful business purposes. You may not attempt unauthorized access; circumvent account, security, company, role, or subscription controls; probe or disrupt the service; introduce malware; use the service to violate another person’s rights; submit unlawfully obtained data; or use automated means that materially degrade the service.

You may not copy, resell, sublicense, reverse engineer, decompile, or attempt to extract protected source code or non-public system components except to the limited extent such restrictions are prohibited by applicable law. You may not use TraxPoint branding or materials in a way that falsely implies sponsorship or endorsement.

8. Third-party services and integrations

TraxPoint relies on third-party providers for functions such as cloud infrastructure, authentication, payment processing, communications, diagnostics, and selected AI-assisted capabilities. Optional integrations or imported data may also depend on third-party systems that TraxPoint does not control.

Third-party services may have their own terms and privacy practices. TraxPoint is not responsible for outages, changes, data quality, or acts of a third-party service outside our reasonable control, although we will work to maintain supported integrations and communicate material product impacts when practical.

9. TraxPoint intellectual property

TraxPoint and its licensors retain all rights in the service, software, designs, documentation, branding, templates, workflows, and other materials that are not customer data. Your subscription provides a limited, non-exclusive, non-transferable right to use the service during the applicable subscription or authorized access period.

Feedback or suggestions may be used to improve TraxPoint without an obligation to compensate the person providing the feedback, provided we do not claim ownership of the customer’s underlying confidential business data merely because it was included in feedback.

10. Service availability and changes

We may maintain, update, add, modify, or discontinue features as the service evolves. We aim to provide a reliable production service but do not guarantee uninterrupted, error-free, or permanently available access. Scheduled maintenance, emergencies, internet failures, third-party outages, device conditions, and events outside reasonable control may affect availability.

Customers are responsible for maintaining reasonable business continuity procedures and for exporting or retaining records when their own legal, tax, accounting, food-safety, insurance, or operational obligations require independent copies.

11. Suspension, termination, and deletion

If a subscription payment fails, including the first scheduled charge after a free trial, TraxPoint generally provides a 5-calendar-day payment grace period while payment recovery is attempted. If payment remains unresolved after the grace period, paid features may be restricted until the outstanding payment is successfully resolved.

We may also limit, suspend, or terminate access when reasonably necessary to address security risk, unlawful activity, material misuse, extended nonpayment, violation of these terms, or a legal requirement. When practical, we will provide notice and an opportunity to cure a remediable issue before termination.

Customers may cancel subscriptions or request account deletion through available account, billing, and support workflows. Where the service provides a deletion grace period, data may remain recoverable during that period before the deletion process completes. Termination does not eliminate payment obligations already incurred or provisions that by their nature should survive, including ownership, confidentiality, disclaimers, liability limits, and dispute provisions.

12. Disclaimers

To the maximum extent permitted by law, TraxPoint is provided on an “as is” and “as available” basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted or that every calculation, forecast, import, match, alert, or generated output will be accurate.

Nothing in these terms excludes a warranty, remedy, or right that cannot lawfully be excluded or limited. Customers should verify critical operational and financial information before acting on it.

13. Limitation of liability

To the maximum extent permitted by law, TraxPoint and its affiliates, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, lost revenue, lost business opportunities, business interruption, or loss of data, arising from or related to the service even if advised that such damages are possible.

To the maximum extent permitted by law, the aggregate liability of TraxPoint and its affiliates arising from or related to the service will not exceed the amounts paid by the applicable customer for TraxPoint during the twelve months immediately before the event giving rise to the claim. These limitations do not apply to liability that cannot be limited under applicable law.

14. Indemnification

To the extent permitted by law, a customer will defend and indemnify TraxPoint against third-party claims, damages, and reasonable costs arising from customer data that the customer had no right to submit, the customer’s unlawful use of the service, or the customer’s material violation of these terms. TraxPoint will provide reasonable notice of a covered claim and allow the customer to control the defense, subject to TraxPoint’s right to participate with its own counsel.

15. Changes and disputes

We may update these terms as the service and legal requirements change. Material updates will be reflected by a new effective date and may be communicated through the service or other reasonable channels. Continued use after updated terms become effective constitutes acceptance where permitted by law; additional consent will be obtained when required.

A signed order form or separate written agreement controls if it contains a conflicting governing-law, venue, dispute-resolution, or other negotiated provision. Otherwise, the parties should first attempt in good faith to resolve a dispute by contacting support@traxpoint.net before filing a claim, except where immediate legal relief is permitted or required by law.

16. Contact

Questions about these terms, account access, subscriptions, or legal notices may be sent to support@traxpoint.net. Include the company name and the email address associated with the TraxPoint account when possible so the request can be routed appropriately.